Krystal Grand Cancun All Inclusive Hotel, Cancun
264US$
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Key details
About the Hotel
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Family Room
Max:
5 persons
90 sq. feet
Bed options:
1 King Size Bed
Sea view
Shower
Coffee machine
room details
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Suite
Max:
2 persons
540 sq. feet
Bed options:
2 Double beds
City view
Shower
Coffee machine
room details
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Oceanfront King Suite
Max:
2 persons
550 sq. feet
Bed options:
1 King Size Bed
Sea view
Shower
Coffee machine
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Wind surfing
- Diving
- Snorkeling
- Golf course
- Pool tables
- Yoga class
- Aerobics
Services
- Valet parking
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Stores/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cribs
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness center
- Sauna
- Pedicure
- Manicure
- Waxing
- Facial
- Beauty treatment
- Body wraps
- Massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Location
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Blvd. Kukulcan Km 9
Cancun Convention Center
3200 ft
Night club
The City Nightclub
2300 ft
Gallery
Galeria Balance Cancun
2000 ft
Beach
Chac Mool Beach
5000 ft
Mar Caribe
Arrecife Chitales
2400 ft
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
1.5
mi
Chetumal Km 36. 5
Water Park at The Grand
1.1
mi
Blvd. Kukulcan
Parque Ventura Cancun
1.5
mi
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
2.0
mi
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
2.0
mi
Beach
Playa Tortugas
1.7
mi
Museums
Cancun Wax Museum
2.1
mi
Blvd. Kukulkan k.m. 3.5
Sail Away Cancun
1.7
mi
Marina Adventure Bay
Bungee in Cancun
1.7
mi
Kukulcan Boulevard
Playa Tortuga Ferry Terminal
1.7
mi
Harbor
Aquatours Cancun
1.8
mi
Aquarium
Interactive Aquarium
2.2
mi
CancunMexico
Avenida Kukulkan
2.6
mi
Parks
arte Garden
2.1
mi
Mall
La Madonna
2.2
mi
Beach
Playa Marlin
2.5
mi
Nearby
Night club
Coco Bongo
1300 ft
Night club
Palazzo
700 ft
Beach
Playa Forum
2000 ft
Beach
Mandala Beach Club
1500 ft
Amusement Park
Delphinus Dreams
500 ft
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
1800 ft
Night club
Mandala Nightclub
1700 ft
Night club
Daddy'O
1700 ft
Punta Nizuc - Cancún 210
Playa Lagarto
2000 ft
Restaurants
Restaurante Ayami
100 ft
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Tradewinds Restaurant
300 ft
Boulevard Kukulcan The Royal Caribbean
La Bastille
500 ft
Boulevard Kukulcan Manzana 51
The Moongate
500 ft
Boulevard Kukulkan Km 9.5
El Mercado
1000 ft
Boulevard Kukulcan Hyatt Ziva
Isla Contoy
700 ft
Boulevard Kukulcan Km. 9.5 Zona hotelera
La Joya
800 ft
Kukulcan Blvd 9. 5
Hacienda El Mortero
1200 ft
Blvd Kukulkal Km. 9.5
Mextreme
2200 ft
Zona Hotelera Km 9 In Front Of Convention Center
Vips
1100 ft
Blvd Kukulkan Km. 9 Zona Hotelera
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
6.0
Location
8.2
Service
6.2
Dining
6.2
Justin
United States of America,
March
2025
7.4/10
I had a pleasant stay at Krystal Grand Cancun, enjoying the beautiful beach and well-maintained grounds. However, I encountered several issues with the dining options and service consistency which impacted my overall experience. The room we initially received was not ideal, but the staff were accommodating in assigning us a better one. Overall, while I enjoyed certain aspects of the resort, the food and reservation frustrations would make me hesitant to return.
Rooms
6.0
I received a room with a poor view initially, facing a wall, but the staff helped me relocate to a better room. It was clean and comfortable, with a decent bed, but the air conditioning could have been colder.
Service
7.0
The service from the restaurant and bar staff was generally good; they were friendly and attentive. However, front desk staff were less helpful and seemed overwhelmed during busy times.
Location
8.0
The beachfront location was a highlight, and it was easy to access nearby shops and clubs. However, noise from construction and events nearby was a distraction at times.
Dining
6.0
The food quality varied; while some meals were excellent, particularly at the grill, the overall selection felt repetitive and reservations were inconvenient. I really enjoyed the buffet breakfast, though.
Facilities
6.0
The facilities were adequate, but the elevators were slow and sometimes hot. I appreciated the nice pool area, but there was a frustrating towel game for sun loungers.
Karl
United States of America,
January
2025
6.0/10
I had a great time at Krystal Grand Cancun. The beach was beautiful with amazing views, and the service was generally good. However, the room we received was not what we had paid for, and the restaurant reservation system was quite frustrating. Overall, it was an enjoyable stay but with some notable downsides.
Rooms
6.0
The room I got was nice and clean, though it was not the oceanfront room I had booked. It felt average for the price, and could use some maintenance.
Service
7.0
Most staff were friendly and attentive, going above and beyond to meet my needs. But at times, service at the beach was slow.
Location
8.0
The location is great, right on the beach and close to local shops and restaurants. I felt safe exploring the area, but it can get a bit party-like at night.
Dining
6.0
The buffet had a good variety and decent service, but I had trouble getting reservations for some restaurants. The food was tasty but repetitive after a few days.
Facilities
7.0
The amenities were decent with plenty of activities offered. However, the elevators often took a long time, and I had to wait quite a bit during busy times.
Roger
United States of America,
January
2025
6.2/10
My recent stay at the Krystal Grand Cancun All Inclusive was a mixed bag. While I enjoyed the stunning beach location and the friendly staff, the service could use some improvements, particularly at the pool area and in-room cleaning. Overall, I had a decent experience, but some aspects left me wanting more.
Rooms
6.0
I appreciated the spaciousness of my room, but it definitely looked a bit dated, and I faced issues with the Wi-Fi access. I was initially booked into another person's room before the staff corrected it. The bathroom fixtures also felt outdated.
Service
7.0
The staff were genuinely nice, and I felt they tried hard to provide good service, especially the waiters at the pool. However, I encountered delays and longer wait times for simple requests, which was frustrating.
Location
8.0
The location is fantastic! It’s near shops and dining, and I loved having a private beach feel at the end of the strip. Enjoying the sunset views from my room was definitely a highlight.
Dining
7.0
The dining options were varied and quite good, especially the breakfast buffet. I recommend trying the restaurant Porfirios for a great dinner experience. However, it would be ideal if all restaurants were open more frequently.
Facilities
6.0
While the hotel has a lot of facilities, like pools and a coffee shop, there were issues with the QR code reservation system for restaurants, which made dining a hassle. The gym and spa amenities looked nice but I didn't get a chance to use them.
Richard
United States of America,
December
2024
5.2/10
I found my stay at Krystal Grand Cancun a mixed bag. The beachfront location was fantastic, making it easy to enjoy the sun and sand. However, the service left much to be desired, as I encountered some rude staff interactions. The dining options were decent, but I often ended up at the buffet due to long wait times at the a la carte restaurants, which was disappointing given the all-inclusive promise.
Rooms
7.0
The rooms were clean and spacious, though some aspects felt a bit dated and in need of maintenance. I appreciated the comfortable bed, which allowed for a decent night's sleep.
Service
5.0
Service was hit or miss. While some staff members were friendly and accommodating, others were downright rude, especially at the front desk where I felt overlooked.
Location
9.0
The hotel's location is prime, right on the beach and close to shops and restaurants. This was a definite highlight of my stay.
Dining
6.0
Dining options were somewhat repetitive and often crowded. I mostly ended up at the buffet because the a la carte restaurants had long wait times, which wasn’t what I expected from an all-inclusive resort.
Facilities
6.0
Facilities were decent, but there could have been more sitting areas around the pool. Additionally, the lack of accessible elevators made navigating the hotel a hassle at times.
Brad
United States of America,
October
2024
7.2/10
My stay at Krystal Grand Cancun had its highlights and lowlights. The location was fantastic, with amazing ocean views and a vibrant atmosphere. The staff were incredibly friendly and attentive, especially Marco at the front desk and Estefanie at the pool. However, I encountered significant issues with the room conditions and service performance, which detracted from my overall experience.
Rooms
5.0
The original room was cramped and poorly maintained, with problems like low water pressure and cold showers. However, the upgrade to a honeymoon suite improved things dramatically.
Service
5.0
The staff were generally friendly. yet the service at the front desk felt disorganized, requiring multiple follow-ups for room issues and lacking proactive assistance.
Location
8.0
The resort's location is a major selling point, situated close to the beach and nightlife. I appreciated the convenience of shops and restaurants nearby.
Dining
6.0
Dining options varied from good to mediocre. El Mortero was a highlight, but I found the buffet often repetitive and the reservation system frustrating.
Facilities
5.0
While the overall cleanliness of the facilities was commendable, the dated amenities and inadequate capacity for guests, like limited pool loungers, were disappointing.
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