What is the check-in and check-out policy at Krystal Grand Cancun All Inclusive?
Check-in is at 15:00 and check-out is at 12:00.
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Krystal Grand Cancun All Inclusive, Cancun
411US$
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Key details
About the Hotel
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
- Near the beach
Very good
7.0
7.1
3.9
Loved by guests
"The hotel location near the jetty provides calmer ocean waves for swimming than the central areas of the hotel zone."
"Stunning view from the balcony, white sandy beach with relatively gentle waves, and three pools, one exclusively for adults."
Krystal Grand Cancun All Inclusive is a 5-star beachfront resort offering
Rooms & Amenities
The 395-room Krystal Grand Cancun All Inclusive features contemporary décor with options for
Dining Options
Dining options include
Leisure & Services
The resort provides four outdoor pools, including an
Nearby Attractions
Krystal Grand Cancun All Inclusive is located near nightlife options, shopping centers, and the convention center, which is just 5 minutes away. Nearby attractions include
“I noted that its prime beachfront location places you near Cancun's vibrant nightlife, yet it provides a serene escape with calm waves and multiple pools, including one exclusively for adults. Personalized service seems to be a hallmark, with staff often mentioned for their dedication. The all-inclusive concept shines through in the diverse dining options and the complimentary mimosas at breakfast, adding a touch of relaxed luxury. With well-appointed rooms, it's easy to appreciate the proximity to both relaxation and entertainment.”
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Altitude Suite 2 Double Beds
2 persons
50 m²
2 Double beds
Shower
Coffee machine
room details
Altitude Corner Suite Partial Ocean View
2 persons
56 m²
1 King-size bed
Shower
Coffee machine
room details
Standard Room 1 King Bed Partial Ocean View
2 persons
44 m²
1 King-size bed
Shower
Coffee machine
room details
Deluxe Ocean Front 1 King Bed
2 persons
44 m²
1 King-size bed
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Golf course
- Billiard tables
- Yoga class
- Aerobics
Services
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Pedicure
- Manicure
- Waxing
- Facial
- Beauty treatment
- Body wraps
- Massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Krystal Grand Cancun All Inclusive offers a delightful array of dining options, showcasing a tapestry of flavors from local Mexican delights to international cuisines. Guests can indulge in vibrant atmospheres, from family-friendly dining to intimate settings, each paired with carefully curated menus that celebrate culinary authenticity.
Restaurant O
Mexican, Tex-Mex, Local, International, Latin American
Ambiance
Family-friendly
Key Offerings
Savor a diverse selection of breakfast favorites and exquisite dinner options, all prepared with gluten-free considerations.
Reservation
No
Open for breakfast from 6:30 AM - 11:30 AM and dinner from 6:30 PM - 11:00 PM daily.
The Grill
Casual Dining
Ambiance
Family-friendly
Key Offerings
Relax with a casual lunch or dinner featuring succulent grilled meats and fresh sides, all gluten-free friendly.
Reservation
No
Open for lunch from 12:30 PM - 5:00 PM and dinner from 6:30 PM - 11:00 PM daily.
Lounge and Terrace
American
Ambiance
Modern
Key Offerings
Enjoy a relaxed brunch experience in a stylish setting, perfect for soaking up the sun or unwinding with a refreshing drink.
Reservation
No
Open for brunch from 12:30 PM - 5:00 PM daily.
Risotto
Italian
Ambiance
Romantic
Key Offerings
Delight in gourmet Italian dishes crafted with passion, perfect for a romantic dinner under soft lighting.
Reservation
No
Open for dinner from 6:30 PM - 11:00 PM daily.
Ayamí
Chinese, Indian, Japanese, Asian
Ambiance
Modern
Key Offerings
Embark on a flavorful adventure exploring various Asian cuisines, served in a contemporary setting perfect for dinner.
Reservation
No
Open for dinner from 6:30 PM - 11:00 PM daily.
Beach Bar and Grill
International
Ambiance
Casual Beachside
Key Offerings
Dine al fresco with a view of the ocean, offering a selection of light bites and refreshing cocktails.
Reservation
No
Open for brunch and lunch from 10:00 AM - 6:00 PM daily.
Location
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Landmark
Cancun Convention Center
960 m
Night club
The City Nightclub
680 m
Gallery
Galeria Balance Cancun
600 m
Beach
Chac Mool Beach
1.5
km
Landmark
Arrecife Chitales
730 m
Landmark
Museo de Arte Popular Mexicano
2.4
km
Landmark
Water Park at The Grand
1.7
km
Landmark
Parque Ventura Cancun
2.4
km
Landmark
Yamil Lu'um Archeological Site
3.2
km
Landmark
Scorpion's Temple ruins
3.2
km
Beach
Playa Tortugas
2.8
km
Museum
Cancun Wax Museum
3.4
km
Landmark
Sail Away Cancun
2.7
km
Landmark
Bungee in Cancun
2.8
km
Landmark
Playa Tortuga Ferry Terminal
2.8
km
Harbour
Aquatours Cancun
2.9
km
Aquarium
Interactive Aquarium
3.6
km
Landmark
Avenida Kukulkan
4.3
km
Park
arte Garden
3.5
km
Mall
La Madonna
3.5
km
Beach
Playa Marlin
4.1
km
Nearby
Night club
Coco Bongo
380 m
Night club
Palazzo
210 m
Beach
Playa Forum
580 m
Beach
Mandala Beach Club
440 m
Amusement Park
Delphinus Dreams
130 m
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
520 m
Night club
Mandala Nightclub
500 m
Night club
Daddy'O
490 m
Punta Nizuc - Cancún 210
Playa Lagarto
580 m
Restaurants
Restaurante Ayami
10 m
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Tradewinds Restaurant
80 m
Boulevard Kukulcan The Royal Caribbean
La Bastille
140 m
Boulevard Kukulcan Manzana 51
The Moongate
130 m
Boulevard Kukulkan Km 9.5
El Mercado
300 m
Boulevard Kukulcan Hyatt Ziva
Isla Contoy
200 m
Boulevard Kukulcan Km. 9.5 Zona hotelera
La Joya
220 m
Kukulcan Blvd 9. 5
Hacienda El Mortero
360 m
Blvd Kukulkal Km. 9.5
Mextreme
660 m
Zona Hotelera Km 9 In Front Of Convention Center
Vips
320 m
Blvd Kukulkan Km. 9 Zona Hotelera
Explore Cancun
Explore Cancun's Vibrant Surroundings
Coco Bongo
5 minutes' walk
Coco Bongo is a renowned nightlife venue known for its spectacular shows, featuring acrobatics, music, and vibrant performances.
Playa Forum
7 minutes' walk
Playa Forum is a lively beach destination featuring soft sand, beach clubs, and vibrant atmosphere, perfect for sunbathing and socializing.
Cancun Convention Center
12 minutes' walk
Cancun Convention Center hosts various events and exhibitions, offering a blend of modern facilities and local cultural showcases.
Restaurante Ayami
1 minute' walk
Restaurante Ayami features a menu of authentic Mexican cuisine, with a vibrant atmosphere and signature dishes like tacos and enchiladas.
La Bastille
2 minutes' walk
La Bastille offers a fine dining experience with French culinary art, focusing on fresh, seasonal ingredients and exquisite wine selections.
The City Nightclub
9 minutes' walk
The City Nightclub is one of Cancun's largest venues, boasting a vibrant party scene, top DJs, and grand light shows for a memorable night.
Mandala Beach Club
6 minutes' walk
Mandala Beach Club offers a beachside experience with live DJs, poolside relaxation, and daybeds, perfect for a fun-filled afternoon.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Justin
United States,
March
2025
7.4/10
I had a pleasant stay at Krystal Grand Cancun, enjoying the beautiful beach and well-maintained grounds. However, I encountered several issues with the dining options and service consistency which impacted my overall experience. The room we initially received was not ideal, but the staff were accommodating in assigning us a better one. Overall, while I enjoyed certain aspects of the resort, the food and reservation frustrations would make me hesitant to return.
Rooms
6.0
I received a room with a poor view initially, facing a wall, but the staff helped me relocate to a better room. It was clean and comfortable, with a decent bed, but the air conditioning could have been colder.
Service
7.0
The service from the restaurant and bar staff was generally good; they were friendly and attentive. However, front desk staff were less helpful and seemed overwhelmed during busy times.
Location
8.0
The beachfront location was a highlight, and it was easy to access nearby shops and clubs. However, noise from construction and events nearby was a distraction at times.
Dining
6.0
The food quality varied; while some meals were excellent, particularly at the grill, the overall selection felt repetitive and reservations were inconvenient. I really enjoyed the buffet breakfast, though.
Facilities
6.0
The facilities were adequate, but the elevators were slow and sometimes hot. I appreciated the nice pool area, but there was a frustrating towel game for sun loungers.
Karl
United States,
January
2025
6.0/10
I had a great time at Krystal Grand Cancun. The beach was beautiful with amazing views, and the service was generally good. However, the room we received was not what we had paid for, and the restaurant reservation system was quite frustrating. Overall, it was an enjoyable stay but with some notable downsides.
Rooms
6.0
The room I got was nice and clean, though it was not the oceanfront room I had booked. It felt average for the price, and could use some maintenance.
Service
7.0
Most staff were friendly and attentive, going above and beyond to meet my needs. But at times, service at the beach was slow.
Location
8.0
The location is great, right on the beach and close to local shops and restaurants. I felt safe exploring the area, but it can get a bit party-like at night.
Dining
6.0
The buffet had a good variety and decent service, but I had trouble getting reservations for some restaurants. The food was tasty but repetitive after a few days.
Facilities
7.0
The amenities were decent with plenty of activities offered. However, the elevators often took a long time, and I had to wait quite a bit during busy times.
Roger
United States,
January
2025
6.2/10
My recent stay at the Krystal Grand Cancun All Inclusive was a mixed bag. While I enjoyed the stunning beach location and the friendly staff, the service could use some improvements, particularly at the pool area and in-room cleaning. Overall, I had a decent experience, but some aspects left me wanting more.
Rooms
6.0
I appreciated the spaciousness of my room, but it definitely looked a bit dated, and I faced issues with the Wi-Fi access. I was initially booked into another person's room before the staff corrected it. The bathroom fixtures also felt outdated.
Service
7.0
The staff were genuinely nice, and I felt they tried hard to provide good service, especially the waiters at the pool. However, I encountered delays and longer wait times for simple requests, which was frustrating.
Location
8.0
The location is fantastic! It's near shops and dining, and I loved having a private beach feel at the end of the strip. Enjoying the sunset views from my room was definitely a highlight.
Dining
7.0
The dining options were varied and quite good, especially the breakfast buffet. I recommend trying the restaurant Porfirios for a great dinner experience. However, it would be ideal if all restaurants were open more frequently.
Facilities
6.0
While the hotel has a lot of facilities, like pools and a coffee shop, there were issues with the QR code reservation system for restaurants, which made dining a hassle. The gym and spa amenities looked nice but I didn't get a chance to use them.
Richard
United States,
December
2024
5.2/10
I found my stay at Krystal Grand Cancun a mixed bag. The beachfront location was fantastic, making it easy to enjoy the sun and sand. However, the service left much to be desired, as I encountered some rude staff interactions. The dining options were decent, but I often ended up at the buffet due to long wait times at the a la carte restaurants, which was disappointing given the all-inclusive promise.
Rooms
7.0
The rooms were clean and spacious, though some aspects felt a bit dated and in need of maintenance. I appreciated the comfortable bed, which allowed for a decent night's sleep.
Service
5.0
Service was hit or miss. While some staff members were friendly and accommodating, others were downright rude, especially at the front desk where I felt overlooked.
Location
9.0
The hotel's location is prime, right on the beach and close to shops and restaurants. This was a definite highlight of my stay.
Dining
6.0
Dining options were somewhat repetitive and often crowded. I mostly ended up at the buffet because the a la carte restaurants had long wait times, which wasn't what I expected from an all-inclusive resort.
Facilities
6.0
Facilities were decent, but there could have been more sitting areas around the pool. Additionally, the lack of accessible elevators made navigating the hotel a hassle at times.
Brad
United States,
October
2024
7.2/10
My stay at Krystal Grand Cancun had its highlights and lowlights. The location was fantastic, with amazing ocean views and a vibrant atmosphere. The staff were incredibly friendly and attentive, especially Marco at the front desk and Estefanie at the pool. However, I encountered significant issues with the room conditions and service performance, which detracted from my overall experience.
Rooms
5.0
The original room was cramped and poorly maintained, with problems like low water pressure and cold showers. However, the upgrade to a honeymoon suite improved things dramatically.
Service
5.0
The staff were generally friendly. yet the service at the front desk felt disorganized, requiring multiple follow-ups for room issues and lacking proactive assistance.
Location
8.0
The resort's location is a major selling point, situated close to the beach and nightlife. I appreciated the convenience of shops and restaurants nearby.
Dining
6.0
Dining options varied from good to mediocre. El Mortero was a highlight, but I found the buffet often repetitive and the reservation system frustrating.
Facilities
5.0
While the overall cleanliness of the facilities was commendable, the dated amenities and inadequate capacity for guests, like limited pool loungers, were disappointing.
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Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Krystal Grand Cancun All Inclusive guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2007
Number of floors:
14
Number of rooms:
514
Former name
Hyatt Regency Cancun
FAQs
About Krystal Grand Cancun All Inclusive
What recreational facilities are available at Krystal Grand Cancun All Inclusive?
The resort features four outdoor swimming pools, a 24-hour fitness center, and a spa offering massages and body treatments.
How far is Krystal Grand Cancun All Inclusive from Cancun International Airport?
The hotel is approximately 22 km from Cancun International Airport.
What dining options does Krystal Grand Cancun All Inclusive have?
Guests can enjoy a variety of cuisines at on-site restaurants, including American, Chinese, and French options.
Is parking available at Krystal Grand Cancun All Inclusive?
Free private parking is available on-site without prior reservation.
What nearby attractions can be found close to Krystal Grand Cancun All Inclusive?
Nearby attractions include Coco Bongo nightclub (0.5 km) and La Isla Shopping Mall (4 km).
Does Krystal Grand Cancun All Inclusive have a kids' club?
Yes, the hotel offers a kids' club for children's entertainment.
What options for breakfast are available at Krystal Grand Cancun All Inclusive?
A buffet, continental, or American breakfast can be enjoyed at the property.
What languages are spoken by the staff at Krystal Grand Cancun All Inclusive?
Staff members speak English and Spanish.
Are there any shopping centers near Krystal Grand Cancun All Inclusive?
Yes, the hotel is close to shopping centers in the hotel zone.
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